Regenerative Medicine in Charlotte NC

I told the woman administering a treatment that I had rolling veins. When the needle slipped as she fully inserted it, she said “oops it did roll.” 🤦🏼‍♀️ She also said she didn’t like the way the needle looked as it sat lodged in my arm, but that she was afraid to remove it. She took it out, and rubbed the area with a dry piece of scratchy gauze. I have never felt pain from a needle like that. I was in office following an outpatient procedure at a different establishment, so the woman who missed the vein entirely asked if there were issues that morning with the needle. I said no, I had told the earlier practitioner that I had rolling veins so she held it in place and inserted the needle on the first attempt. Again, that was at a separate establishment. Then another nurse (the receptionist) came by to help. She told me that she was the better choice because she had 47 years experience and implied her coworker was not competent. It was a painful start to the treatment, and while I was waiting for them to get a new needle I began questioning the quality of care I would receive. I realized I didn’t trust either practitioner, and didn’t want the treatment anymore. Instead of giving me a bill, the second lady told me I owed almost $300. I said I would not pay since I did not receive a treatment, and asked to speak to the doctor. I was immediately told he was busy, but that if I didn’t pay he would send the bill to collections. They then agreed to charge me $250 for the consultation only, but I had asked about prices twice, and this amount was never mentioned. At this point I had lost trust in the individuals implementing the treatment and would not be going back for any type of treatment at all. I said I would wait to speak to the doctor, but I was now told he wouldn’t see me because he was upset and because she had already told me everything he would say. This may have been true, but I suspect it was more the woman speaking than the doctor who was upset. Then she asked me why I was still there, so I left. I didn’t realize until late that night when the insertion point began aching again that neither staff member had ever cleaned the area where the needle had been inserted. At best this was lack of transparency and communication. At worst, there are ethical and competency issues. In either case, I recommend proceeding with caution.